Refund and Returns Policy
Effective Date: November 11, 2024
Welcome to https://goldtopix.com (the “Website”). At Goldtopix, we are committed to providing quality products and a satisfactory shopping experience. This Refund and Returns Policy outlines our practices regarding returns, exchanges, and refunds to ensure clarity and transparency.
By purchasing from our Website, you agree to the terms in this policy. Please review it carefully to understand your options if you are not fully satisfied with your purchase.
1. Refund and Return Eligibility
- Return Window: Our refund and returns policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.
- Condition Requirements: To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Non-Returnable Items: Certain goods cannot be returned, including perishable items (food, flowers, newspapers, magazines), intimate or sanitary products, hazardous materials, and flammable liquids or gases.
2. Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Specific health and personal care items
A valid receipt or proof of purchase is required to complete your return. Please do not send returns directly to the manufacturer.
3. Partial Refunds
In certain cases, we may issue a partial refund:
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, or those with missing parts not due to our error
- Items returned more than 30 days after delivery
4. Refund Processing
Once we receive and inspect your return, we will notify you by email regarding approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.
5. Late or Missing Refunds
If you have not received a refund:
- Recheck your bank account.
- Contact your credit card company; it may take time for refunds to be posted.
- Contact your bank, as processing times vary.
If you have completed these steps and still have not received your refund, please contact us at goldtopix@goldtopix.com.
6. Sale Item Policy
Only regular-priced items are eligible for refunds. Sale items are not refundable.
7. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at goldtopix@goldtopix.com and send the item to: 1092 B Street, North Branch, Minnesota, United States.
8. Gift Returns
If an item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the gift was not marked as such or was shipped to the gift giver before being given to you, we will issue the refund to the gift giver.
9. Shipping for Returns
To return your item, please mail it to: 1092 B Street, North Branch, Minnesota, United States.
Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
10. Need Help?
For questions about our refund and returns policy, please contact us at:
- Mailing Address: 1092 B Street, North Branch, Minnesota, United States
- Phone Number: 651-674-9051
- Email: goldtopix@goldtopix.com
Thank you for shopping with Goldtopix. We are here to help ensure a positive experience, and we appreciate your understanding of our refund and returns process.
